Parking tickets for rental vehicles are a daily point of friction: the notice arrives at the keeper – i.e. you – but the customer was driving. Without a clean process, the assignment eats time and nerves.
Who is liable for violations?
A distinction must be made between keeper and driver responsibility: for most traffic violations the driver is liable. As the keeper, however, you are obliged to provide information about the driver at the authority's request. If you cannot name the driver, for certain violations you may be ordered to bear costs or keep a logbook (§ 25a StVG governs keeper cost liability in stationary traffic).
The typical process
- Notice arrives at the rental operator (keeper)
- Rental operator assigns the case to the rental period and the customer
- Driver data is transmitted to the authority or the customer informed
- If applicable, passing on a processing fee as per the rental contract
How digitalisation reduces the effort
With a seamless contract and handover history, it is clear in seconds who had the vehicle at the time of the offence. Notices can be captured by scan, automatically assigned to the correct rental transaction and the customer data cleanly transmitted – instead of searching through folders. A processing flat fee stored in the contract also ensures fair cost coverage.
Conclusion
Parking tickets cannot be avoided, but the effort behind them can. Those who link rental periods, driver and vehicle digitally assign notices in minutes, stay able to provide information to the authorities and protect themselves from unnecessary costs.